Infection Prevention and Control Consulting Services
ICCS delivers evidence-based infection prevention and control consulting to healthcare facilities across the United States. The firm was founded by Phenelle Segal, RN, CIC, FAPIC, who has more than 40 years of frontline infection prevention experience. ICCS helps facilities build compliant programs, prepare for surveys, and respond to deficiencies. Every engagement begins with a complimentary consultation.
Program Development
ICCS builds infection prevention programs from the ground up and strengthens established ones.
Development of comprehensive, customized infection prevention and control plans, including Occupational Safety and Health Administration (OSHA) bloodborne pathogen and tuberculosis (TB) exposure control plans
Infection prevention risk assessment for inpatient and outpatient facilities
Development of customized antimicrobial stewardship programs to meet facility needs, guidelines, standards, and regulatory requirements
Outbreak investigations including surgical site infections (SSIs) and multidrug-resistant organisms (MDROs)
Survey & Compliance
ICCS prepares facilities for accreditation and Centers for Medicare & Medicaid Services (CMS) surveys and provides corrective action support when deficiencies arise.
Assistance with accreditation survey preparation and regulatory requirements including CMS, Joint Commission, Accreditation Association for Ambulatory Health Care (AAAHC), Accreditation Commission for Health Care (ACHC), Quad A, and DNV
Preparation of and assistance with corrective plans of action related to survey deficiencies
On-site facility visits complete with detailed reports of findings, recommendations, and guidance for improvement
Sterile Processing & Reprocessing
ICCS provides hands-on guidance for sterile processing departments and medical device reprocessing programs.
Guidance and assistance with sterile processing department best practices, including on-site observation of processes and review of policies and procedures
Water management plan development in accordance with Association for the Advancement of Medical Instrumentation (AAMI) ST108 and facility-specific risk assessment
Education & Onboarding
ICCS delivers training and onboarding support for new infection preventionists and frontline clinical staff.
On-site, web-based, and audio educational programs
Ongoing & Remote Support
ICCS provides flexible remote support for facilities that need expert oversight without full-time staffing.
Remote healthcare-associated infection (HAI) surveillance and National Healthcare Safety Network (NHSN) reporting support
Policy and procedure development and review
Email, telephone, and videoconference consultations
Fractional infection control consultants who can serve as your facility's primary infection preventionist, providing ongoing expert oversight without adding full-time headcount
Not sure which services apply to your facility? Contact ICCS for a complimentary initial consultation.
ICCS serves a range of healthcare settings. Select your facility type to see how we can help:
Ambulatory surgery centers (ASCs)
Hospitals (acute care, specialty, and behavioral health)
Critical access hospitals (CAHs)
See all facility types ICCS serves.
Request a Consultation
If your matter is urgent, please call (215) 692-3485.
Frequently Asked Questions About ICCS Services
Does ICCS offer ongoing support, or only one-time engagements?
Both. ICCS provides one-time engagements such as survey preparation and program development, as well as ongoing and fractional infection control support for facilities that need continued oversight without a full-time hire.
Does ICCS work on-site, remotely, or both?
ICCS provides both on-site and remote support. On-site visits are typically used for initial assessments, sterile processing observation, and survey preparation, while ongoing consultation, surveillance reporting, and policy review are commonly handled remotely.
How do I know which ICCS services my facility needs?
Every engagement begins with a complimentary initial consultation, during which ICCS reviews your facility's current program and identifies which services best fit your needs, whether program development, survey preparation, sterile processing guidance, or ongoing support. If you're not sure whether it's time to reach out at all, see the signs it may be time to turn to infection control consultants.
What types of healthcare facilities does ICCS work with?
ICCS works with ambulatory surgery centers (ASCs), imaging centers, hospitals (acute care, specialty, and behavioral health), micro-hospitals, critical access hospitals (CAHs), federally qualified health centers (FQHCs), dental and oral surgery practices, outpatient care facilities, and physician practices. Each setting has its own regulatory and accreditation requirements, and ICCS tailors every engagement to them.
“We cannot say enough positive things about Phenelle and the work that she did for Pomegranate Health Systems. Not only did she get us in compliance for our Joint Commission survey, her expertise in this area was invaluable to our IC nurse.”